Shipping Policy

What Are The Shipping Charges?

We offer free domestic shipping on every item purchased through our website.

When Will My Order Arrive?

All orders are delivered within 10 to 15 working days from the date of shipping. Our proactive customer care team will reach out to you should there be any delays in the delivery process.

Custom orders: For a custom rugs, the delivery depends on the production timeline. The greater the intricacy of the rug, the longer the delivery timeline. For ease of calculating the same, we estimate that it takes 1 week per 2 inches of a rug for a 156 knot rug.

How Will I Know Whether My Order Is Confirmed?

Once the order is successfully placed, you will receive your order confirmation notifications via:

  1. Email
  2. Text message
  3. An email is also sent once your order is shipped which contains the tracking ID

Are There Any Additional Fees?

For all Indian orders, the price paid at checkout is final with all tax included.

For International orders: There are shipping fees, import duty, and local taxes applicable that depend on the customs laws of respective countries. While International shipping needs to be paid at the time of placing the order, all additional charges are to be paid to our shipping partners at the time of delivery.

For more information, kindly call us on +91 9532754007 or email us at

Hand- Tufted Rugs

They are plush, durable, and come in a wide range of designs and colors. Their manufacturing involves punching yarn through a pre-made backing with a handheld tool. Hand Tufted Rugs should be regularly vacuumed using gentle suction to remove dirt and debris without risking damage to the fibres. Professional cleaning once every 12-18 months is recommended to maintain its appearance and enhance longevity. Rolling instead of folding is suggested to avoid creasing the rug.

Hand- Knotted Rugs

This type of rug-making involves meticulously tying individual knots of yarn onto the warp threads, giving it a durable finish and making it last generations. Regular maintenance is the best way to prevent these from moth damage. Periodic cleaning, moth proofing, and rotating rugs are a good way to prevent moth larva from taking hold and causing damage. When inspecting rugs for moth activity, remember that most damage occurs at the back of the rug where moths are least likely to be disturbed. So, examine the back of the rug along its perimeter and look for moths, moth larvae, or the casing/webbing they leave behind. It’s a standard practice to get hand-knotted rugs professionally cleaned every 2 to 3 years.

Hand- Loom Rugs

Such rugs are known for their smooth texture and are often made from natural fibres like wool, cotton, or silk, and are perfect for adding a touch of elegance to any room. They are created on a loom using traditional weaving techniques. Smaller hand-loom rugs can be hand washed using mild detergent while larger rugs should be professionally cleaned. It is recommended to flatten the mat when air-drying to prevent shrinkage or misshaping.

Hand- Woven Rugs

These rugs are made by weaving yarns through a warp and weft. They are preferred for their durability and versatility, making them ideal for any decor style. It is essential to keep in mind that hand-woven rugs are not the most animal-friendly option and can lead to severe damage. Further, if any type of spills occur, use club soda and clean water to thoroughly flush the area. Make sure the carpet is completely dry before re-placing it flat on the floor. If it's a solid mass, it is better to immediately contact your dry cleaner.